Shipping Policy

Last updated: September 20, 2024

At GardenCloth (“we,” “us,” or “our”), we are dedicated to delivering your garden-themed apparel and accessories promptly and efficiently. This Shipping Policy (“Policy”) outlines the terms and conditions regarding the shipping and delivery of products purchased through our website, GardenCloth.com (the “Site”). By placing an order with us, you agree to the terms set forth in this Policy.

Please read this Policy carefully and contact us if you have any questions or concerns.

1. General Shipping Information

We strive to ensure that your shopping experience is enjoyable and hassle-free. Our goal is to process and ship your orders as quickly as possible while providing transparency throughout the shipping process.

2. Processing Time

2.1. Order Processing

  • Processing Duration: Orders are typically processed within 1-2 business days after the order is placed and payment is received.
  • Business Days: Our business days are Monday through Friday, excluding public holidays observed in the United States.
  • Order Verification: Processing time includes order verification, quality control checks, and packaging.

2.2. Peak Seasons and Delays

  • Peak Seasons: During peak seasons (e.g., holidays, promotional periods), processing times may be extended by an additional 1-2 business days.
  • Unforeseen Delays: Processing may be delayed due to unforeseen circumstances such as extreme weather conditions, operational issues, or high order volumes.

3. Shipping Methods and Costs

3.1. Shipping Fees

  • Flat Rate Shipping: A flat shipping fee of $6.90 applies to all orders under $60.
  • Free Shipping: Orders totaling $60 or more qualify for free standard shipping.

3.2. Shipping Carriers

  • We partner with reputable shipping carriers such as USPS, UPS, and FedEx to deliver your orders reliably.
  • The choice of carrier is determined based on the destination, weight, and dimensions of the package.

3.3. Shipping Options

  • Standard Shipping: Estimated delivery within 2-5 business days after processing.
  • Expedited Shipping: Currently, we do not offer expedited shipping options. Please contact us if you have special delivery requirements.

4. Delivery Timeframes

4.1. Estimated Delivery Times

  • Total Delivery Time: The total time from placing your order to receiving it is generally 3-7 business days.
    • Processing Time: 1-2 business days.
    • Shipping Time: 2-5 business days.

4.2. Factors Affecting Delivery

  • Location: Delivery times may vary based on the shipping destination.
  • Carrier Delays: We are not responsible for delays caused by shipping carriers, customs clearance (for international orders), or other unforeseen factors.
  • Public Holidays: Deliveries are not made on weekends or public holidays.

5. Shipping Destinations

5.1. Domestic Shipping

  • Primary Service Area: We primarily ship within the United States, including Alaska and Hawaii.
  • PO Boxes and APO/FPO Addresses: Shipping to PO Boxes and military APO/FPO addresses is available via USPS.

5.2. International Shipping

  • Availability: International shipping may be available upon request. Please contact us for more information and to obtain a shipping quote.
  • Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

6. Order Tracking

6.1. Tracking Information

  • Shipment Confirmation: Once your order has been shipped, you will receive a shipment confirmation email containing tracking information.
  • Tracking Number: The email will include a tracking number and a link to the carrier’s website where you can monitor your shipment’s progress.

6.2. Tracking Updates

  • Delay in Updates: Tracking information may take up to 24 hours to update after shipment.
  • Contact Us: If you do not receive tracking information or if the tracking status has not updated within a reasonable time, please contact us for assistance.

7. Delays and Unforeseen Circumstances

7.1. Weather and Natural Disasters

  • Impact on Delivery: Severe weather conditions or natural disasters may cause unexpected delays in shipping and delivery.
  • Communication: We will notify you of any significant delays affecting your order.

7.2. Operational Delays

  • Carrier Issues: Delays caused by the shipping carrier are beyond our control.
  • Resolution: We will work with the carrier to resolve any issues promptly.

8. Shipping Restrictions

8.1. Restricted Items

  • Prohibited Goods: Certain products may be restricted or prohibited in specific regions or countries. It is your responsibility to ensure that the items ordered are permitted in your location.

8.2. Address Limitations

  • Incomplete Addresses: We are not responsible for delays or failures in delivery due to incomplete or incorrect shipping addresses provided by the customer.
  • Address Verification: Please double-check your shipping address before finalizing your order.

9. Incorrect Addresses

9.1. Customer Responsibility

  • Accuracy: You are responsible for providing accurate and complete shipping information.
  • Order Confirmation: Please review your order confirmation email to verify that all information is correct.

9.2. Failed Deliveries

  • Return to Sender: If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment.
  • Additional Shipping Charges: You may be responsible for additional shipping costs to resend the package.

10. Undeliverable Packages

10.1. Causes of Undeliverable Packages

  • Refusal of Delivery: If you refuse delivery of the package.
  • Unclaimed Packages: If the package is unclaimed after attempted delivery.
  • Customs Issues: For international orders, if customs clearance is denied.

10.2. Resolution

  • Contacting Customer: We will attempt to contact you to resolve the issue.
  • Refunds: Refunds for undeliverable packages will be issued minus the original shipping cost and any return fees charged by the carrier.

11. Lost or Stolen Packages

11.1. Responsibility

  • Delivery Confirmation: Once the carrier confirms delivery, we are not responsible for lost or stolen packages.
  • Safe Delivery Location: Please ensure that the delivery location is secure.

11.2. Reporting Issues

  • Contact Carrier: If your tracking information shows that your package was delivered but you have not received it, please contact the carrier immediately.
  • Notify Us: Inform us of the situation so we can assist where possible.

12. International Shipping

12.1. Availability

  • Contact Required: International shipping is not standard and requires prior arrangement.
  • Shipping Quotes: We will provide shipping options and quotes upon request.

12.2. Customs, Duties, and Taxes

  • Customer Responsibility: International customers are responsible for all customs duties, taxes, and fees imposed by the destination country.
  • Compliance: Please be aware of your country’s import regulations before placing an order.

13. Customs, Duties, and Taxes

13.1. Domestic Orders

  • Sales Tax: Applicable sales tax will be calculated at checkout for orders shipped within the United States.

13.2. International Orders

  • Import Fees: Customs duties, taxes, and brokerage fees are not included in the product price or shipping cost.
  • Payment of Fees: These charges are your responsibility and are typically collected by the carrier upon delivery.

14. Packaging

14.1. Discreet Packaging

  • Privacy: All orders are packaged discreetly, with no indication of the contents on the outside of the package.

14.2. Environmentally Friendly Materials

  • Sustainability: We use recyclable and eco-friendly packaging materials whenever possible.

15. Special Instructions

15.1. Delivery Instructions

  • Custom Requests: If you have specific delivery instructions, please include them in the “Order Notes” section during checkout.
  • Carrier Limitations: We will do our best to accommodate your requests, but cannot guarantee that carriers will honor all instructions.

16. Contact Information

If you have any questions, concerns, or need assistance with your order, please contact our customer service team:

  • Email: info@gardencloth.com
  • Phone: +1 (360) 612-6693
  • Live Chat: Available on our website for instant support.
  • Business Hours: Monday through Friday, 9:00 AM to 5:00 PM PST.

17. Changes to This Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the Site. It is your responsibility to review this Policy periodically for any updates.

18. Governing Law

This Policy and any disputes arising from it are governed by the laws of the State of Washington, United States, without regard to its conflict of law principles.

Thank you for choosing GardenCloth. We appreciate your business and are committed to providing you with high-quality products and exceptional service. If you have any feedback or suggestions, we would love to hear from you.

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